REFUND POLICY

Your right to return

You have 14 days from the day you receive your order to tell us you are returning it, and a further 14 days to send it back. You do not need to give a reason.

Condition

Items must be unworn, unwashed, free of marks and odours, and returned with all original tags attached and in their original packaging. We may reduce your refund to reflect any loss in value caused by handling beyond what is needed to check fit and condition.

Items that cannot be returned

For hygiene reasons, underwear and socks cannot be returned once the sealed packaging has been opened. This does not affect your rights where an item is faulty or not as described.

How to return

Email hello@gustavarian.co.uk with your order number and what you are returning. We will send return instructions. Return carriage is at your cost unless the item is faulty, damaged or we sent the wrong thing.

Refunds

Once your return reaches us and passes inspection we refund within 14 days, to the original payment method. We refund the price of the goods plus standard outbound delivery; where you chose express delivery we refund the standard rate.

Faulty items

If an item arrives faulty or develops a fault, contact us with your order number and photographs. We will repair, replace or refund it, and cover carriage both ways.

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order so your size is not sold out while the return is in transit.